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Friday, November 14, 2008

The Results are in!

Hi All
I've already made comment on the service provided by Reinforcements By Post's (RBP), (see my comments dated 15 Sept), but since the actual figures have now arrived, I thought I'd finalize my review of their work.
I sent of several units to be painted, (mainly OLD GLORY miniatues). One unit I was keen to have was A Young Guard Battalion. (seen here on the left). The Young Guard miniatures were actually AB Miniatures with a Old Glory Miniatures mounted officer.
You can see more pictures of the work done by RBP by looking up my 15 Sept comments.
I was very pleased with the results. Very subtle highlighting and washes were applied, and and the units had a level of character about them that the other service providers didn't seem to provide in my humble opinion. I also had the figures based, and am pleased to say that aspect was also done to a very high standard. The OG miniatures, (that really require a good artist to get the most out of them), were very pleasing.
GOOD. I'd have to give them a 7.5/10.
The figures were packed by units in small boxes with foam "peanuts", and then sealed within by tape. Given the figures were based, it would not have been possible to wrap them as MCM or FE had, but I did think that DPS packaging system was superior. All the same, I think only two bayonets were "lost" in shipment.
Accessing the figures from the packaging was hassel free,
As for the figures themselves; they were painted to a very high standard; 8.5 out of 10. Sad
These guys were the "mid-range priced" figures to get painted, (MCM the most expensive, and DPS probaby fractionally cheaper given the miniature was included). I won't include FE here, as they painted my figures to "COLLECTOR" standard, (a level below that of the other painting service providers).
Score? I'd say
8.5 out of 10 Smile.
Finally, a customer service score is now required.
Communication was great! Neil kept me informed every step of the way, asked for clarification where needed, and provided exaclty what was asked for. Banter was polite and friendly, and he offered suggestions that ultimately resulted in a happier customer.
Like FE, the figures also took quite a while to get to me
, but there were some issues at the "customs" end of the line that was beyond RBP's influence.
Lets give RBP a 8 out of 10. Cool
That gives RBP a total of 32.5 / 40.

In summary; fantastic customer service, and beautifully painted minatures at a reasonable price.
Now lets look at all the service providers SIDE BY SIDE!
The Infantry First:

Here we have (L-R) MCM,RBP,FE and DPS

MCM French Light Infantry, (based by me), and RBP French YOUNG GUARD, (based by RBP).
Next we have FE French Line Infantry (based by me), and DPS OLD GUARD, (based by DPS).
Now for the Cavalry:
Here we have them in the following order, again L-R)
MCM Saxons, RBP French Chasseurs, FE Italian Chasseurs and DPS Bavarians. As with the infantry, I'll let the figures speak for themselves. The final results are as follows:
FE- 31
MCM- 32.5
RBP - 32.5
DPS - 33

If you discount FE, (as they were requested to paint to a standard below the other three), you'll see that only half a point separates them.
Personally I like MCM's work the most, but RBP is a very very close second. So much for the scoring system.
I'd recommend buying DPS via EBAY. You can get some real bargains going that way. For me subsequent communication issues with orders I've since placed with them, (DPS) has turned me off. I'd also recommend FE, but make sure you're very descriptive in EXACTLY what you want.

Bye for now!


Dan said...

Hi Scott, its Dan Dunbar ex 103 MDM BTY, great looking Spanish, I have just started painting 15mm Naps again, have just bought an AB Anglo/Portugeus army from Nic, nearly finished my fist Bn Gordon Highlanders, found your blog through TMP, my handle is Gunner Dunbar.

Anonymous said...

Hi Scott

Thanks for doing this comparison it is really helpful.

I love painting but getting enough time is the challenge. So getting some help to start a new may be a good option.


Trailape said...

Hi Peter777
Glad to be of some help.